Often in this situation the beer has been delivered to a point close to your home. Check the courier status for specific details, and then check for likely scenarios e.g. your neighbour’s house, garden, shed, local pickup point or courier depot.
If you are unable to find the items in the logical places, the next step is to contact the delivery company? Were you home when the company tried to deliver? Did you write the correct address on your order?
Finally, if you have checked all these avenues, let us know by email and we will follow procedures to locate your package in correspondence with our terms and conditions. Please be aware that we do not refund packages that were delivered if the recipient has input the wrong address.